Parts Replacement

Quality Guarantee and Replacement

Quality Guarantee

Dedicated to costumers’ complete satisfaction and standing behind the quality of our models we offer our customers a 1-year part replacement for all Ugears models. Most retailers will not exchange or offer a refund on parts discovered damaged during the assembly process. Here, at Ugears we handle things differently; our customers’ complete satisfaction and positive experience are of upmost importance.

We recommend that you inspect your kit shortly after the purchase and before starting assembly. Should a part of your kit be broken or become broken, we will replace the part with an identical item at our expense.

Follow the process outlined in PART REPLACEMENT below to submit a request.

Part Replacement

Should one of your Ugears pieces become damaged within 1 year of ownership, when purchased in New Zealand, Ugears NZ will replace the part, subject to availability free of charge for you. Fill in the form below and we will be in contact to advise on the next steps.

The gear mechanism idea is awesome! Love the Dungeons & Dragons design too.

James Castaldo

I ordered several of these, but I hope there will be a bigger version of this item in the future for a larger amount of cards to fit in.

Joan Lospinuso

Ugears Butterfly

The Ugears Butterfly is as unique as it is beautiful. The Butterfly is not a static stand model, but an animated kinetic sculpture. Each of the detail is designed to make sure it fits its own place and plays its own part in the workings of this outstanding mechanism.
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